Privacy Policy

Privacy Policy - Terms of Service

Privacy Policy

Effective Date: 12 October 2026

AQScan (www.aqscan.io) is a trading name of BConnex Pty Ltd (ABN 86 621 435 381) ("we", "us", "our"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We collect personal information that is reasonably necessary to provide our services and operate our business effectively. This includes:

• Contact Information: Name, job title, email address, phone number, and mailing address.

• Business Details: Company name, business address, ABN, and account settings.

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on pages, and standard web log data collected automatically via cookies and analytics tools.

• Communication Records: Enquiries, feedback, customer support interactions, and correspondence sent to us.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Register for an account or fill out a contact form on www.aqscan.io.

• Subscribe to our newsletters, updates, or service alerts.

• Request a demonstration, quote, or technical support.

• Communicate with us via telephone, email, or in person.

We may also collect technical data automatically when you interact with our website through cookies, tracking pixels, and similar web technologies.

3. Purpose of Collection and Use

We collect, hold, and use your personal information for the following purposes:

• Service Delivery: To manage your account, process orders, and deliver our services.

• Communication: To answer enquiries, provide customer support, and send administrative updates.

• Marketing: To inform you about products, special offers, and updates relevant to AQ Scan (you may opt out at any time).

• Improvement & Analytics: To analyze website traffic, user interactions, and optimize user experience.

• Legal Compliance: To comply with Australian tax laws, regulatory requirements, and enforce our terms of service.

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to third parties only where necessary for business operations or required by law, including:

• Service Providers: IT support, cloud hosting, payment gateways, and communication tools acting on our behalf under confidentiality obligations.

• Professional Advisers: Accountants, auditors, legal representatives, and insurers.

• Legal & Regulatory Authorities: Law enforcement agencies or government bodies where required or authorized by Australian law.

Overseas Data Transfers

Your data may be stored or processed using cloud infrastructure or third-party service providers located outside Australia. Where we transfer data overseas, we take reasonable steps to ensure that third-party recipients adhere to security and privacy standards comparable to the Australian Privacy Principles.

5. Security of Your Information

We take reasonable technical and organizational steps to protect your personal information from loss, misuse, unauthorized access, modification, or disclosure. These measures include encrypted communications (HTTPS/SSL), access controls, and secure server environments.

When personal information is no longer required for its original purpose or legal compliance, we take reasonable steps to destroy or permanently de-identify it.

6. Access and Correction

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

To request access or corrections, please contact our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable timeframe.

7. Direct Marketing Opt-Out

You can unsubscribe from marketing emails or communications at any time by clicking the "Unsubscribe" link at the bottom of our emails or contacting us directly at 1300 20 54 30.

8. Contact Us & Complaints

If you have questions about this Privacy Policy, wish to update your details, or believe we have breached the Australian Privacy Principles, please contact us:

Privacy Officer

BConnex Pty Ltd (t/a AQ Scan)

Level 5, 4 Columbia Court

Baulkham Hills NSW 2153 Australia

• Telephone: 1300 20 54 30

• Website: www.aqscan.io

If you are unsatisfied with our response to a privacy complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted directly to www.aqscan.io with a revised effective date.

Terms of Service

Effective Date: 12 October 2026

Welcome to AQ Scan (www.aqscan.io), owned and operated by BConnex Pty Ltd (ABN 86 621 435 381) ("we", "us", "our").

By accessing or using our website, purchasing products or services, or interacting with our platform, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, you must not access or use our website or services.

1. About the Service

AQ Scan provides hardware, software, and technology solutions as described on www.aqscan.io. These Terms apply to all visitors, users, customers, and others who access or use the site and services.

2. Business Information

• Legal Entity: BConnex Pty Ltd

• Trading Name: AQ Scan

• ABN: 86 621 435 381

• Address: Level 5 - 4 Columbia Court, Baulkham Hills NSW 2153, Australia

• Telephone: 1300 20 54 30

• Website: www.aqscan.io

3. Account Registration & Eligibility

• To access certain features or purchase services, you may be required to register an account.

• You must provide accurate, current, and complete information during registration and keep your account details updated.

• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You must notify us immediately at 1300 20 54 30 if you suspect any unauthorized access or security breach.

4. Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable local, state, national, or international laws or regulations.

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the website, servers, or networks connected to our services.

• Reverse engineer, decompile, or disassemble any portion of our software or technology.

• Transmit or distribute any malicious code, viruses, malware, or destructive data.

• Use any automated system (bots, scrapers) to extract data from our website without our express written permission.

5. Orders, Pricing, and Payments

• Pricing: All prices listed on www.aqscan.io are in Australian Dollars (AUD) unless stated otherwise, and may be subject to Goods and Services Tax (GST).

• Order Acceptance: We reserve the right to refuse or cancel any order for reason, including product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

• Payment Terms: Payment must be made through approved payment methods at the time of order placement or according to agreed credit terms.

6. Intellectual Property Rights

• All content, software, graphics, trademarks, logos, and materials available on www.aqscan.io are the exclusive property of BConnex Pty Ltd or its licensors and are protected by Australian and international copyright and trademark laws.

• You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal or internal business purposes.

• No content may be reproduced, modified, distributed, or republished without our prior written consent.

7. Australian Consumer Law (ACL) Guarantees

• Our services and products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

• Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the ACL or any other applicable law that cannot be lawfully excluded.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• BConnex Pty Ltd shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of our website or services.

• Where liability cannot be excluded by law, our total liability to you for any claim arising out of or relating to these Terms or our services is limited to the resupply of the service or the cost of resupplying the service.

9. Disclaimer of Warranties

Except as expressly provided in these Terms and subject to your rights under the Australian Consumer Law, the website and services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

10. Termination

We reserve the right to suspend or terminate your account or access to www.aqscan.io at our sole discretion, without prior notice or liability, if you breach these Terms or engage in fraudulent or illegal conduct.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them for determining any dispute concerning these Terms.

12. Changes to Terms

We may update or modify these Terms from time to time. The updated version will be posted on www.aqscan.io with an updated effective date. Continued use of the website or services after any modifications indicates your acceptance of the revised Terms.

13. Contact Details

If you have questions or concerns regarding these Terms of Service, please contact us:

BConnex Pty Ltd (t/a AQ Scan)

Level 5, 4 Columbia Court

Baulkham Hills NSW 2153 Australia

• Telephone: 1300 20 54 30

• Website: www.aqscan.io